Refund Policy
Returns and refunds for pre-owned and new items.
Last updated: 11 October 2026
Manual review
All return or refund requests are reviewed manually. Contact KLARGE as soon as possible with the order reference, product name, photos or videos of the issue and a clear explanation.
Pre-owned items
Many KLARGE products are pre-owned. Visible marks, scratches, battery health, accessories and condition notes disclosed before purchase are not treated as defects after the sale.
Eligibility
A return may be considered if the item received is materially different from what was confirmed, not authentic where authenticity was promised, or has an undisclosed fault. The item must be returned in the same condition received, with accessories and packaging where applicable.
Non-returnable cases
Returns may be declined for buyer remorse, incorrect customer details, damage caused after delivery, removed security seals, missing accessories, misuse, software changes, or issues already disclosed before payment.
Refund method
Approved refunds are processed after KLARGE receives and inspects the item. Delivery fees, courier charges and bank or payment-provider fees may be excluded unless KLARGE confirms otherwise.
Contact
For support, contact KLARGE on WhatsApp at +27 81 391 3250 or email sales@klargebuyandsell.com / support@klargebuyandsell.com.